Subscription:
Q:
How long does it take for my dial-up
account to become active if I sign up on-line?
Your account will be active within 24 hours after
you sign up. It will take an hour to activate
your account if you call (916) 442-2447.
Q: Does Ardennet support v.90 modem, v.92
modem, DSL, and cable modem?
Currently, all our modems are v.90 56K
compatible. We may install v.92 modem in near
future. We do not have plans to provide DSL
services.
Q: Do I get any notice to renew my services?
Ardennet sends two emails and a mailed invoice to
remind users (annual subscribers) for renewal. For
monthly subscribers, their accounts are charged
automatically.
Q: Can I choose or change my own password
for my account?
The password is randomly generated by computer when
you open your Internet account. You can choose
and change your password after 2 months of
subscription.
Email
Access:
Q:
How can I check my email if I am out of town?
You can check your email through any computer
connected to the Internet. Go to Ardennet web
site, click WebMail, type your user name and
password to login your mailbox.
Q: Why do I
receive all spammed and junked emails?
Spam
and Junk E-mail solution
Q: Why do I get disconnected after
checking my emails?
Your settings may
have been changed somehow to disconnect after
checking E-mail. To get to the settings, in your
Outlook Express click:
Tools, Options, Connections:
Make sure that the options "Hang up after
sending and receiving" is unchecked.
(see the picture)
Q: What are my email box capacity and storage
limitation?
Each customer has the following:
*5MB Total Storage Space
*500 Total Message Limit
Attachments sent to and/or from totaling more than
1.5MB to 2MB may get rejected by our e-mail server
to avoid network congestion.
Other questions:
Netscape mail says,
"POP3 server response: Bad Login, enter a new
password."
Microsoft Outlook 98
built-in filter may prevent you from receiving mail.
Internet
related:
Q: What Internet browsers
can I use?
ArdenNet
supports Internet Explorer, Netscape, and Firefox. Latest version of browsers are
highly recommended.
Q: How do
I change my Homepage to Ardennet web site?
1. Using Internet Explorer, go to ArdenNet 's Member Services Page (http://www.arden.net/)
2. Click on the pull-down menu [Tools] and select
[Internet Options]
3. Go to the [General] tab, and click on the [Use
Current] button
4. Click [OK]
For other browsers, click here
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